Frequently Asked Questions

Before purchasing our great products you might have a few questions. Whether it is orders, coupons, shipping, etc., we do our very best to answer any questions you may have so you feel good about shopping with us. Visit the FAQs below, or feel free to reach out to us with additional questions.


We accept the following credit or debit cards: Visa, Master Card, Discover and American Express.

Your credit or debit card is authorized and charged once you complete your order and click submit. You will receive a confirmation email once your order is placed.

Make sure that all the information you enter is correct. If that does not help, contact your card provider to see if there are any issues with your account. We accept all major credit and debit cards.


There are a few things you can do if this happens. Make sure all your information is correctly submitted during the order process, like credit card numbers and both the billing and shipping addresses. Also, make sure you are filling out all the required fields. If this does not work, try using a different browser or clearing your browser's cache. If all else fails, contact our customer service at info@beachpoolshop.com.

BeachPoolShop.com online store has an automated system that sends out a confirmation e-mail at the end of your transaction. Check your spam folder and the e-mail address that you entered when ordering. If you entered it incorrectly, let us know and we can resend the email to you.

You will receive an order confirmation email once your order has been successfully shipped. This email will include the tracking number for your package. Visit our page 'Track Orders' to track the status of your order. This page is located under the 'Support' tab on the main menu of our website. Tracking is available for all orders. To track your order, just enter your email and order number. *We are not responsible for lost orders due to wrong or false addresses provided.

We will refund any unused item (s) returned in original, unused, undamaged condition within 30 days of purchase for store credit. Refunds are not granted if the item is damaged in the possession of the customer. To make a return, go to our website at BeachPoolShop.com. Go to the page 'Returns'. This page is located under the 'Support' tab on the main menu. Enter your order number and email address to start the returns process. Depending on the reason for your return, you may be responsible for the shipping cost to return the item.

Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button. Be sure to keep an eye out for discount codes from us inside occasional emails or online notification.

The best way is to contact us using email at info@beachpoolshop.com.


We offer Free Worldwide shipping on all order! Inside the U.S. most orders are shipped using USPS. Larger items are delivered using UPS or FedEx.

Orders are processed within 1-3 business days.

Order to U.S. customers ship free in 4-9 days via UPS or USPS.

BeachPoolShop ships exclusively to the United States. If you live outside the U.S., you will not be able to place an order.


BeachPoolShop takes website security very seriously. All payments accepted on BeachPoolShop are processed by Shopify. Your information is protected by SSL (secure sockets layer) with an encryption key length of 128 bits (highest level commercially available). You'll see the small padlock icon in the locked position that will appear in the lower-right or upper-right corner of your browser during each of the pages of the checkout process.

Your personal information is safe with BeachPoolShop. View our full privacy policy by clicking here: 'Privacy Policy'.